Shipping Policy

Shipping Policy

Welcome to punespice.com and poorna.shop, both of which are owned, managed, and registered under PUNE SPICE MILL PRIVATE LIMITED. The company operates these websites to sell products under the brand name POORNA BY PSM. By placing an order with us, you agree to the following shipping terms and conditions.

Shipping Partners
To ensure timely and efficient deliveries, we have partnered with Shiprocket, a platform that provides access to multiple shipping providers. Once an order is placed, it is synced with Shiprocket, and your name, phone number, email, and postal address are automatically shared with Shiprocket to calculate the best shipping rates. Our shipping partners include but are not limited to:

  • Delhivery
  • Bluedart
  • DTDC
  • IndiaPost
  • USPS
  • FedEx
  • UPS
  • DHL
  • XpressBees
  • Shadowfax
  • Ecom Express
  • Ekart
  • Amazon Shipping

The company does not control the selection of a particular shipping partner for your order. Instead, an algorithm assigns your shipment to the most suitable partner offering the best rate.

Order Processing
We process orders within 3 to 4 business days (excluding weekends and public holidays). However, unforeseen delays may occur due to external factors related to the shipping provider, and we are not responsible for such delays. The customer is responsible for coordinating with the shipping provider and addressing any issues directly with the provider's customer support if delivery attempts are not made.

Shipping Fees
Shipping fees are calculated and charged directly to the customer by Shiprocket. The company does not have any stake or control over shipping charges, and all shipping fee proceeds go directly to the respective shipping partner.

Cash On Delivery (COD)
We offer Cash on Delivery (COD) for orders under INR 2000 within India. An additional fee of INR 70 + 18% GST is charged by the shipping provider for COD collection and order verification. The company does not control this fee, and the proceeds go to the shipping provider.

For orders valued above INR 1500, a 30% advance payment will be required for security reasons. The advance will be adjusted from the final payment amount. If COD is unavailable for your location after placing the order, we will provide a payment link to convert your order to prepaid (excluding the COD fee) before shipping the package.

Order Verification
In case of COD orders, the shipping partner may verify the order through methods such as WhatsApp, SMS, phone call, or email. If verification is not completed by the customer, the order will be automatically canceled.

Important Notice
All orders and shipping arrangements are at the sole discretion of PUNE SPICE MILL PRIVATE LIMITED. We strive to provide the best service, but any issues related to shipping and delivery should be coordinated directly with the shipping partner